
TECHNICAL
SUPPORT
Frequently Asked Questions
No, your FAZR Puck must be activated using the FAZR Puck application, which can be downloaded on to your mobile device or tablet (Apple iOS/Google). We also suggest charging your device fully before using it, with the included USB-C cable.
All FAZR Pucks come with a card which walks you through the Setup Process. Do NOT discard the setup instruction card until your puck has been fully activated. On the back of each setup card is a unique activation QR code, which is needed during the process. If you lose or misplace your Setup card, please contact support to assist you in the activation process.
Yes, an official FAZR Account (FREE) is required to use the application, and to use and activate the smart puck.
All versions of the FAZR puck are precision devices. Although the construction is robust, the internal components are complex and can be vulnerable to impact damage. We advise that you add padding to any rigid surface your puck(s) may come in contact with. The YOUTH puck is only designed for younger players (5-12 years). Any shot in excess of 70 mph will void the warranty on that device. Fathers, older brothers, and high-level players should avoid shooting the YOUTH puck without taking excessive precautions to pad and protect any surface the puck may come in contact with, and they do so at their own risk.
